For our Little Cottage Playhouses, Swing Set Accessories, and Swing Set Kits, to maintain our integrity pricing on these products, we only charge you the actual shipping cost that we incur. These charges are based on the actual shipping weight and distance of travel. This shipping charge will be added to your order at checkout.
Due to the size and weight of the commercial playgrounds from Pacific Outdoor Products, the shipping charges must be quoted and approved by you before we will finalize the processing and shipment of your playground order. If you place your order on-line, we will contact you with the shipping charges and will require an e-mail authorization for the playground order and shipping charges.
There are no sales taxes on orders placed outside of Michigan. On all Michigan orders, there is a mandatory 6% sales tax that will be added to your order.
With the purchase of a qualified Playset, your Free Playset Accessory will be shipped at No Charge. Any additional accessories will be charged the standard UPS shipping cost for the weight of the product and the distance of the shipment.
Return Policy and Credits
Refund Information: Orders returned do not receive shipping reimbursements and are charged the actual shipping costs to and from our warehouse. If a returned item was a Free Shipping item from us, the refund for the product will be minus the actual shipping charges.
Freight Shipment Information - Curbside Delivery & Extra Services
Shipping Policy and Liability for Concealed Damage
If your item was sent via freight truck and it was signed for and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, part error, or loss in this situation, replacement parts will be issued.
Replacement Shipments for Damaged Orders
If your order is placed with our vendors or manufacturers, we will try to avoid any additional charges that may occur, due to the processing and manufacturing of your product. If it is not possible to cancel your order, you are responsible for any cost that has occurred.
Orders cannot be canceled by email, by message, or after they have been shipped.
From time to time, we may provide promotional offers such as discounts or free services. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad. To take advantage of these offers, a promotional code must be used when ordering. Customers can not use more than one promotional code per order. This means you can not take advantage of two different promotional offers for the same order.In the event that a www.woodenplayscape.com product is mistakenly listed at an incorrect price or incorrect product information, www.woodenplayscape.com reserves the right to refuse or cancel any orders placed for product listed. www.woodenplayscape.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.woodenplayscape.com shall issue a credit to your credit card account in the amount that was charged.