Actually, the use of natural cedar is just one aspect of what makes
for such an enjoyable Rustic Natural Cedar experience. There's also the
expert craftsmanship and quality control standards in the
furniture-making process; the attention to detail in our billing
department; the careful handling in our shipping and receiving area;
and, of course, our overall willingness to do what it takes to ensure a
Take our warranties, for example.
Our Cedar Looks furniture line comes with a 5—year
Manufacturers Limited Warranty and our other products come with a
Limited One Year Warranty. If we can prove any piece of furniture is
defective due to improper workmanship and/or material, we will replace
that part or the whole product, at no charge.
Like with most products, under certain circumstances, our
warranties won't remain in effect. Our warranties do not cover defects
caused by modification, alteration or repair of the product or product
part by anyone other than the manufacturer. Product physical abuse or
misuse, or product use or assembly in a manner contrary to the
accompanying instructions also will render the warranties null and void.
To obtain warranty service
Please call one of our customer service representatives at: 1-800-435-7892 to determine if you need a part or if you think the entire piece
needs to be replaced.
After you receive a return authorization number
from our customer service representative you may return the item in
question—along with a copy of the original sales receipt—to us at: 101 Dexter Road, East Providence, RI 02914.
Please be sure to include your name, address, telephone number, and
email address. Your item will be inspected by one of our staff members
and you will be contact via email or by telephone promptly.