What is the difference between the All Inclusive Play Sets and the Custom Play Systems?
All of our Mystic Series Play Systems are made
with Cedar. Similar to redwood, Cedar is naturally resistant to rot,
decay, and insect damage - all while offering an affordable, naturally
resistant option in backyard fun.
The Custom Play Systems are made with Premium Preserved
Pine or California Redwood with Western Red Cedar. Our Premium Preserved
Pine can withstand harsh weather conditions with minimal maintenance.
Both the Redwood and Cedar naturally resist rot and decay caused by the
environment or by termite infestation. The main difference between the
All Inclusive and Custom play sets is that the All Inclusive sets are
premanufactured. The Custom play sets are completely customizable.
What does it mean when a product fits a 5' x 5' Platform or 5' Platform Height?
The platform is the area on your play set where
the main play deck is located. The platform size refers to the length
and width of the area. The platform height refers to the height from the
ground to the floor of the platform. When a product is said to fit a
"5' Platform Height Only" or a "5' x 5' Platform Only" this means that
the product will only attach to a play set that has a platform height of
5' or a 5' x 5' platform. If you are unsure what platform size the set
you are interested in buying please refer to the features and dimensions
section of the specific play set. If you are unsure of what your
existing play set platform is, please call 1-866-665-0105 Ext #2 and we will be
glad to assist you.
Orders
What if I want a custom set that is not offered on the website?
If you are looking to fully customize your set, please call
1-866-665-0105. We will be glad to help you make your play set unique.
Shipping
Do the play sets include shipping?
Yes, all of our play sets include shipping in the price.
Where are the play sets shipped from?
We ship all of our PlayNation Playsets from our warehouse in Kawkawlin, Michigan.
Installation
How are the wood playsets installed?
All of Playnation's wood playsets come with
detailed instructions for those do-it-yourselfers out there; however,
professional installation may be available. Check with the location from
which you purchased the wood playset for installation services.
Why would you pay to have a professional install your playset instead of installing yourself?
Although each wood playset comes with a set of
detailed instructions, most people do not have the time to install the
set themselves.
Warranty
What type of warranty will come with my play set?
PlayNation warrants its Enchanted, Dreamer,
and Majestic series of play sets to be free from defects in
workmanship and materials, under normal use and conditions, for
structural wood components for the entire lifetime that the original
retail purchaser owns the playset and for two years for all other
components (i.e., hardware, plastics, tarps, ropes, rope ladders, etc.).
PlayNation warrants its PlayNation Mystic series of play
sets to be free from defects in workmanship and materials, under normal
use and conditions, for a period of 15 years for structural wood
components and for one year for all other components (i.e., hardware,
plastics, tarps, ropes, rope ladders, etc.).
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