Free Shipping Information and Sales Taxes
Our Free Shipping offer applies to All Gorilla Playsets being shipped in the
continental USA only. Orders shipped outside of the lower 48 states and
into remote areas will incur shipping charges.
There is No Sales Taxes on orders placed outside of Michigan.
All Michigan orders, there is a 6% Sales Tax that will be added to your
Shipping Charges on Accessories
For all additional Gorilla Playset Accessory orders, (These are
accessories ordered that normally does not come with the playset).Shipping charges are applied
because these additional items are shipped separately or re-packed within the Gorilla Playset packaging are to avoid damages.
Return Policy and Credits
We at WoodenPlayScapes.com are committed to
providing fast and efficient service. If you are not happy with your
order, we will refund your purchased costs that you were charged minus
the actual shipping costs and a 3% processing fee. This policy applies as long as the
items are returned within 30 days from shipping date and not opened.
Refund Information: Orders returned do not receive shipping
reimbursements and are charged the actual shipping costs to and from our
warehouse. If a returned item was a Free Shipping item from us, the
refund for the product will be minus the actual shipping charges.
Freight Shipment Information - Curbside Delivery & Extra Services
Playsets and other large items are shipped via Curbside Shipping.
Delivery will be done by a tractor/trailer. The driver is only
responsible for delivering the order to your curb. The freight company
via the phone number(s) you provided in your order schedules a delivery
appointment. No delivery will be made unless an appointment is
set. The delivery person requires your assistance in unloading the order.
Any additional services, such as two-man delivery, inside delivery, lift gate,
or address change are not included in the price of the freighted
item. The cost of these additional services varies from city to
city. They usually cost between $35.00 and $150.00 extra. You may
purchase these additional services directly from the freight carrier when
delivery is scheduled. It is a good idea when you make your appointment,
to have the freight company call you 30 to 45 minutes before delivery so as to
avoid having to wait for the driver to show up.
(Please note, due to the length of the boxes, 8 to 10 foot, lift gate services are not beneficial. Most lift gates are only 36-42 inches.)
Shipping Policy and
Liability for Concealed Damage
WoodenPlayScapes.com and Gorilla Playsets require our customers to note any damage. Failure to sign a delivery receipt as damaged and/or with missing
parts removes Gorilla Playsets, WoodenPlayscapes.com and the delivering carrier from any liability.
Replacement Parts for Concealed Damage/Defect Freight Unfortunately, sometimes
packages arrive with damaged, defective, or missing parts. Gorilla
Playset, guarantee you will receive all parts - correct and functioning
properly. All replacement part orders are shipped standard ground
delivery (regardless of the initial shipment type) unless the consignee chooses
to pay for the difference in expedited shipping. If your item was sent
via freight truck and it was signed and accepted, the order cannot be returned
unless shipping is paid both ways by the customer and the item has not been
opened or used/installed. If there is damage, part error, or loss in this
situation, replacement parts must be issued.
Replacement Shipments for Damaged Orders
If an order is damaged replacement parts will be re-shipped to you at No Charge!
Our WoodPlayScapes.com’s customer service
department will assist you by processing your Damaged Parts Request with Gorilla Playsets. You can contact us at 1-866-665-0105.
Canceling a Recently
Placed Order As long as an order has not been shipped by WoodenPlayScapes.com or by Gorilla Playsets, your order
may be canceled with a 3% processing fee.
All cancellations must be handled through our Customer Service Department at 1-866-665-0105. Orders cannot be canceled by email, by message, or after they have been
If you cancel your order after it was shipped, we will work with you and the freight trucking company to minimize shipping costs, but you will be held responsible for any shipping charges that has occurred. These charges will be deducted from you refund amount.