Q: Where are the assembly instructions?
A: The assembly instructions are in your 10 foot wave
slide box. This box, with many of the playsets is Box #3.
Q: Where are my torque washers?
A: The torque washers are located in the same box as your wave
slide. They are not in the same box as the rest of the hardware.
Q: I still can’t find my torque washers. What do I do?
A: The torque washers can be replaced with 1/2” washers. See the question about the carriage bolts spinning to avoid any further problems.
Q: Why are the hex bolts sticking out about an inch after I tighten them?
A: You have the t-nut on the wrong side of the post. The t-nuts
should be installed on the opposite side of the post that you are
mounting your 2 X 4, 2 X 6, etc.
Q: What are these strange washers that don’t show up in my instructions?
A: These are torque washers. If they do not show up in your
instructions, you have been given an outdated set of instructions. Get
the latest copy here.
Q: The fort supports don’t install properly on my unit. What is wrong? (Sundance/Climbabout only)
A: During our manufacturing process we may have improperly labeled
the inner and outer fort supports. Try switching the boards so that
the board labeled inner fort support is on the outside, and vice-versa.
Q: There aren’t any pre-drilled holes in my corner posts for the other bolt. Is this a manufacturing error?
A: Our 2 X 6 material generally has two offset holes on each end
that mount to the corner posts. One hole will line up with a
pre-drilled pilot hole, while the other is fastened with a self-tapping
lag screw. In the beginning stages of assembly, the lag screws will
not be placed on the unit until after the main frame of the unit is
assembled. (Usually within the first 7-8 steps, depending on your
Q: The carriage bolts are spinning when I try to install them. What do I do?
A: Hold the round head of the carriage bolt with locking pliers (vise
grips) while tightening the lock nut. You will need to use an
excessive amount of force on the head of the bolt to keep the pliers
Q: My carriage bolts will not fit in the torque washer. Am I doing something wrong?
A: The torque washers were designed to have a tight fit. Place the
torque washer/carriage bolt assembly in the location desired and use a
hammer to set. If the torque washer still won’t set, try using a
couple of different ones, as each one has a slightly different
tolerance. If after several tries the bolt still won’t fit, substitute
the torque washer for a 1/2” washer. See the question regarding
spinning carriage bolts to avoid any further problems.